Effective Date: September 2, 2026
We want you to feel confident about every purchase from Manskinly. If something isn’t right, here’s how we make it right.
Timeframe for Returns
You have up to 30 days from the day your package arrives to start a return.
What Can Be Returned
- Products must be unused and unopened, with safety seals and packaging fully intact.
- Due to hygiene standards, we cannot accept returns on opened essential oils, beard oils, or skincare items unless they arrive faulty.
- Clearance or “Final Sale” merchandise is not eligible for return.
- Sample or trial-size products are also excluded.
Where to Send Returns
Ship your return to:
Manskinly Returns
c/o SAVETRAX FKG INC
317 E CAPITOL ST
JACKSON, MS 39201
USA
Who Pays for Return Shipping
- If you’re returning an item for non-defective reasons (e.g., changed your mind), you cover the cost of return postage. We suggest using a trackable service, as we cannot be responsible for lost return parcels.
- If the item arrived damaged, defective, or was the wrong product, we’ll provide a complimentary return label.
Refund Timing & Inspection
- After we receive your return, allow 5–7 business days for our team to inspect it.
- Approved refunds appear on your original payment method within 10 business days of approval.
- We’ll email you once your refund is complete.
- If your return doesn’t meet our policy criteria (e.g., product opened), we’ll reach out to discuss next steps — you may need to cover the cost to have it sent back.
Order Cancellations
- You can cancel within 2 hours of placing your order. After that window, we’ll do our best to stop fulfillment but cannot guarantee it.
- If an order ships before cancellation, you’ll be responsible for return shipping if you refuse delivery.
Partial Refunds
We may issue a partial refund (at our discretion) if:
- The product shows signs of use or tampering.
- Packaging is missing or significantly damaged.
- Accessories are not included.
Damaged or Incorrect Items
If your product is defective or doesn’t match what you ordered, notify us within 7 days of delivery at contact@manskinly.com. Please include:
- Your order number.
- Clear photos showing the issue.
- A short explanation.
We’ll quickly arrange a replacement or full refund — with return shipping covered by us.